BMW of North America (BMW NA) has introduced new dealership and workshop communication technologies that will help BMW Centres and MINI Dealerships in the region to mitigate repair and maintenance time, eventually increasing the workshop efficiency and improving customer satisfaction.
The technologies include the all-new Technical Information System TIS 2.0, along with the Technical Support & Research Assistant TSARA and the new TSARAVision Smart Glasses, which will provide the technicians with simpler and quicker access to technical information as well as a real-time live link to BMW engineers for additional support.
The TIS 2.0, which is an intuitive multimedia platform for technician support, was developed by BMW NA with the help of technicians’ feedback. The TIS 2.0 platform can be accessed by BMW Centres and MINI Dealer workers on their mobile device from which they can access all the technical information for every BMW and MINI model any time they want. This improves efficiency without the need for technicians to stop work and simply logging onto a desktop to look for the required information.
TSARA is BMW’s new online case-reporting system that expedites repair and maintenance work by an average of 70-75 per cent. Moreover, technicians can connect with engineers and other experts at BMW NA directly through a hands-free video link by wearing the TSARAVision Smart Glasses, which helps them to resolve issues faster and in a more efficient manner.
In April, sister publication IoT News reported the launch of an Open Manufacturing Platform (OMP) developed by BMW in collaboration with Microsoft. The platform resolves manufacturing issues such as complex, proprietary systems, that create data silos and slow productivity, which can delay production and profitability.
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